Tri Star Engines (TSE) Limited Warranty for Remanufactured ENGINES

TSE Corporation and its subsidiaries distribute a broad range of remanufactured automotive and truck replacement products through its company owned and operated locations. Our remanufactured engine line includes gasoline and diesel engines for automobiles, light and medium duty trucks.

What Is Covered

TSE warrants its parts to be free of defects in materials and workmanship for the warranty period indicated from the date of installation PROVIDED the part was (and can be documented) installed by a Licensed Automotive Repair Facility. No-Fault warranty enhancements must be purchased at the time of sale and appear on TSE invoice along with the part under warranty consideration.

Notwithstanding any other provision of this warranty, TSE sole and exclusive obligation under this warranty is limited to, at TSE option and in this order; in field/in chassis repair, if possible, unit replacement if necessary, or a refund the purchase price if repairs or replacement is not possible.  Transportation charges for TSE testing on products submitted for repair or replacement under this warranty will be covered by TSE.  In the event it is determined that the part must be replaced (after necessary diagnostics), the original part must be returned to TSE for inspection.  Denied claims will impact how future warranty claims are handled.  Should you wish to know your ultimate inspection results, contact the warranty department 30 days after your unit has been picked up.   TSE will only share inspection results upon request.

TSE Remanufactured Engine Warranty

While warranty registration is not necessary to obtain warranty coverage on TSE Remanufactured Products, doing so will help expedite a claim should one be required. The warranty period begins as of the date of the first installation, or 10 days following the original purchase date – whichever comes first. You can register your product at www.mycarcare.com.

Making A Claim

Warranty service is available through any Licensed Automotive Repair Facility.

To make a claim, you must provide proof of purchase from TSE or from the business which installed the part. TSE at its option will repair, replace the product or refund the purchase price once it determines that the product requires repair or replacement. For a product to be determined defective it must be sent to TSE remanufacturing plant for inspection. TSE remanufacturing will schedule the pickup of the product or parts in question and pay for transportation. Any products that are not returned to TSE remanufacturing to undergo inspection will not be covered by this warranty. All repairs and/or replacements to the products must first be authorized by TSE Remanufacturing. TSE will not pay for any unauthorized repairs. Incidental damage caused by the requested repair or by the removal of the product is not covered by the warranty.

Products sent to TSE Remanufacturing for inspection that are deemed not covered under the standard warranty will be held in storage for a period of 15 days. Product unclaimed after 15 days will be disposed of by TSE. TSE will immediately dispose of any product for which there is an approved claim.

Any Licensed Automotive Repair Facility (LARF) may perform warranty repairs. Most warranty repairs are handled routinely but sometimes requests for a warranty service may not be appropriate. If a customer differs in the decision of the TSE Warranty Technician and/or the LARF, an investigation will be made to determine whether the warranty applies. Ask the LARF to submit all supporting facts to TSE for review. If TSE decides that the claim is justified, the customer will be fully reimbursed for those product items that are defective. To avoid misunderstandings which might occur between the customer and TSE /LARF, listed below are some of the causes of engine failure that the standard warranty does not cover.

Normal Wear: Our products, like all mechanical devices, need periodic parts service and replacement to perform correctly. TSE standard warranty would not apply if damage to the product has occurred because of misuse, lack of routine maintenance, shipping, handling, warehousing or improper installation. Similarly, warranty is void if the serial number of the product has been removed or the product has been altered or modified with aftermarket performance enhancing parts.

Improper Maintenance: The life of a mechanical device depends upon the conditions under which it operates, and the care it receives. Wear, when caused by dirt, dust, spark plug cleaning grit or other abrasive material that has entered the engine because of improper maintenance, is not covered by TSE standard warranty.

Nor does the standard warranty extend to repairs required because of:

1.  Problems caused by parts that did not come with the assembly. New parts should be used or transferred parts be thoroughly cleaned and inspected to ensure they will not cause damage.

2.  Damage as a result of overheating, lack of lubrication, fuel wash or contamination.

3.  Damage resulting from pre-Ignition or detonation - Including but not limited to melted or broken pistons, broken piston rings, damaged cylinder heads, leaking head gaskets, etc.

4.  Repair or replacement required because of any accident or misuse.

5.  Repair or replacement of any accessory or service item, including specifically but not limited to all components of the cooling, fuel, electrical, exhaust and ignition systems in addition to all belts, hoses, bolts, shafts, sensors, switches and filters.

6.  Any product used for competition, racing or related purposes.

7.  Any product to which a device or accessory not conforming to original manufacturer’s specifications has been installed.

8.  Damage as a result of electrolysis, including but not limited to, deterioration of engine components as a result of excessive electrical current.

9.  Improperly maintained coolant, and/or any product on which periodic maintenance services required by the original manufacturer have not been performed.

10.  Crankshaft Thrust Surface worn due to excessive forward pressure placed on the rear of the crankshaft.

11.  Damage resulting from improper repair(s) or attempted repair(s) by any service technician.

12.  Leaking carburetors, clogged fuel pipes, sticking valves, or other damage, caused by using contaminated or stale fuel.

13.  Parts which are scored or broken because an engine was operated with insufficient or contaminated lubricating oil or an incorrect grade of lubricating oil (check and refill when necessary and change at recommended intervals). Engine damage may occur if the oil level is not properly maintained.

14.  Repair or adjustment of associated parts or assemblies such as clutches and transmissions.

15.  Damage or wear to parts caused by dirt, which entered the engine because of improper air cleaner maintenance, re-assembly or use of a non-original air cleaner element or cartridge. At recommended intervals, clean and/or replace the filter as stated in the Operator’s Manual.

16.  Damage or wear to parts caused by dirt, which entered the engine because of improper air cleaner maintenance, re-assembly or use of a non-original air cleaner element or cartridge. At recommended intervals, clean and/or replace the filter as stated in the Operator’s Manual.

17.  Engine or equipment parts broken by excessive vibration caused by a loose engine mounting, improper attachment of equipment to engine crankshaft or other abuse in operation.

18.  Lack of routine tune-up or adjustment of the engine.

19.  Engine or engine component failure, i.e., combustion chamber, valves, valves, valve seats, valve guides or burned starter motor windings, caused using alternate fuels such as, liquefied petroleum, natural gas, altered gasoline, etc.

20.  Products used in a manner that violates the terms of the TSE Owner’s Manual, the installation and break-in procedures below, the OEM owner’s manual, or is used for purposes other than their original intended use.

No TSE warranty shall apply to products installed in recreational vehicles (motor homes). Additionally, products used in competitive racing or on commercial or rental racetracks are not warranted. TSE products are not warranted if used in an application for which they were not engineered e.g., using standard gasoline engines in a marine application. This warranty does not apply to fleet or commercial vehicles other than as indicated.

Labor Payments

Standard warranty: Authorized repairs on approved claims (after factory inspection of returned parts) will be reimbursed at a rate not to exceed the Mitchell Repair Manual published applicable flat rate schedule. Hourly rates for all authorized repairs will be paid in accordance with the rate paid for the original installation but not to exceed $50.00 an hour or the cost of the original part in total. Do-it yourself repairs, repairs performed by unlicensed repair facilities, or repairs made to units not originally installed in a LARF will not be reimbursed.

No-Fault Warranty Protection: Authorized repairs on claims will be reimbursed at a rate not to exceed the Mitchell Repair Manual published applicable flat rate schedule. Hourly rates for all authorized repairs will be paid in accordance with the rate paid for the original installation but not to exceed $50.00 an hour. Do-it yourself repairs, repairs performed by unlicensed repair facilities, or repairs made to units not originally installed in a LARF will not be reimbursed. Labor guarantee under terms of No-Fault Warranty Protection is limited to the first-time failure of the product and in no case will the total labor under the terms of this guarantee EXCEED the Mitchell Repair Manual published applicable flat rate schedule of hours for R&R engine times $50 per hour.

No-Fault Warranty GOLD: Authorized repairs on claims will be reimbursed at a rate not to exceed the Mitchell Repair Manual published applicable flat rate schedule. Hourly rates for all authorized repairs will be paid in accordance with the rate paid for the original installation but not to exceed $95.00 an hour. Do-it yourself repairs, repairs performed by unlicensed repair facilities, or repairs made to units not originally installed in a LARF will not be reimbursed. Labor guarantee under terms of No-Fault Warranty GOLD is limited to the first-time failure of the product and in no case will the total labor under the terms of this guarantee EXCEED the Mitchell Repair Manual published applicable flat rate schedule of hours for R&R engine times $95 per hour.

Payment for Parts

Parts on authorized repairs will be reimbursed at the purchase price. Proof of Purchase will be required. Fluid and filter replacement costs will only be reimbursed for the first 2,000 miles of service, (unless No-Fault GOLD policy has been purchased).

Product replaced under warranty carries the remainder of the original product’s warranty term.

If you are unable to obtain satisfactory service, please contact the TSE Warranty Department, 1102 W. Carrier Parkway, Grand Prairie, TX 75050. This warranty applies to vehicles registered and normally operated in the United States and Canada.

All implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the duration of this warranty and do not cover incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

This warranty gives you specific legal rights. You may also have other rights which may vary from state to state and country to country.